Regional Operations Manager - Norwich

About Us 

Here at Beryl, we have a clear vision: to build a better world by getting more people in cities moving sustainably. 

Our aim is to be the UK's leading micromobility company, delivering financially sustainable shared schemes to UK communities. As the only B-Corp micromobility operator, we care about community, safety, the environment, and effective design.

Beryl is growing nationally, and now is the most exciting time to join our team.

The Role

Here at Beryl we are looking for a talented Regional Operations Manager to join us to oversee the excellent bike share and e-scooter scheme in Norwich and to lead the ever growing scheme as we expand as a bike and e-scooter share scheme provider.

Our new Regional Operations Manager will manage the day-to-day operations for the Beryl Bike Share and e-scooter scheme.

Responsibilities
Ad hoc, and scheduled maintenance, including but not limited to;

  • With technical support from the wider Beryl team you will manage day to day operations ensuring the scheme is safe and responds to the needs of the local communities. 
  • Developing local strategies to maximise the use of the cycles.
  • Maintaining a fleet of bikes, e-bikes & e-scooters.
  • Troubleshooting problems and contributing to continued service improvement.
  • Supporting expansions of the scheme.
  • Creating a safe and supportive work environment for the whole of your team.
  • Managing teams of mechanics, building a relationship with all of them individually whilst making sure all processes are followed.
  • Manage the training process with HR, ensuring all the team members are growing with Beryl.
  • Liaise and manage local contractors to carry out work on our behalf.
  • Working with local stakeholders (council/businesses/police) to manage day to day operations for the different schemes under your guidance.
  • Managing inventory and stock
  • A history of being comfortable through business experience of dealing with our key clients face to face to keep the beryl wheels moving.

 

Skills and Experience
Applicants must be able to demonstrate;

  • History of good communication and people management skills.
  • Experience solving complex problems through creative means.
  • A passion for bikes and environmentally friendly transport.
  • Experience of managing a team and being part of a larger team.
  • History of bike mechanics, ability to get involved in servicing and repairs is advantageous but not essential.
  • Ability to work in a technology led environment.


Compensation Details 

  • Competitive salary
  • 32 days including Bank Holidays
  • Online perks and discounts
  • Cycle to work scheme
  • Family and friends product discounts
  • Enhanced Parental Leave


Diversity

At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status. We particularly welcome people from a BAME background or those who are disabled as they are currently under-represented in our workforce. If you wish to discuss reasonable adjustments for this role please indicate this within your application and we will be in touch with you.

While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. We strive to support all staff and maintain an inclusive workplace, we champion and support mental health and wellbeing activities.

We value employees from diverse backgrounds and family arrangements, and have flexible working policies that support our staff in balancing their personal and work lives. 

 
Application Process 

The following steps will be taken to ensure the application and recruitment process for our Regional Operations Manager role is as fair as possible, you should expect the following:

  • We review all applications in the first 2 stages (Application/Shortlist) anonymously using redacting software.
  • We cross reference all applications against a pre-set, job specific requirement matrix.
  • Successful candidates will be subject to a 2 stage interview process arranged both virtually and face to face. A standardised question and scoring system will be used during the interview process.
  • Unsuccessful candidates will be provided with feedback on closure of the application process.

Successful candidates will be subject to reference or job-specific background checks after an offer of employment is made.

Or, know someone who would be a perfect fit? Let them know!

Norwich

NR3 1AZ Norwich Directions View page

Working at Beryl

We've worked hard to make our culture one that is positive, relaxed, and incredibly hardworking. We put a real emphasis on growth and personal development, and we encourage learning at every opportunity. 

We understand that there is life outside of Beryl, and we fully support this with flexible working, time off for volunteering and other commitments, and an enhanced parental leave scheme. We celebrate all of our wins, personal and professional.

Already working at Beryl?

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