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Operations Responder (Night Shift)

Beryl is an exciting new bike share scheme on the verge of launching in Bournemouth, Christchurch & Poole; North East London; and Hereford; with lots more exciting growth plans on the way. Our new control room is going to be the heart of our new schemes; managing all customer queries, triaging any issues and arranging technical support if necessary, and monitoring and optimising the use of the bikes. We are looking for an Operations Responder to join our control room, to be the first point of contact for any customer queries, or technical issues, that need addressing during the night. 

What will you be doing?

You will be responsible for:

  • Responding to urgent issues on-street within the central London scheme
  • Managing all incoming interactions in a prompt, courteous and professional manner
  • Accurately recording and documenting all interactions through Bike Share systems regardless of the source
  • Triaging technical issues and seeing them through to a resolution/solution
  • Communicating with the product and on street teams regarding customer interactions
  • Making active contributions to help achieve team goals and KPIs
  • Reporting product suggestions to the Product team

Who are we looking for?

We need someone who:

  • Is happy to work autonomously, with a strong work ethic 
  • Can communicate confidently and courteously, both written and over the phone
  • Is able to juggle, and prioritise, lots of different tasks
  • Excellent customer service skills - will always go above and beyond
  • Is a fast learner and can pick up new technology quickly
  • An interest in cycling would be nice, but not compulsory
  • A full, clean driving licence 

What we can offer in return

  • 32 days annual leave (inc.bank holidays)
  • Enhanced parental leave
  • Online perks and discounts
  • Cycle to work scheme
  • Free Santander cycle key
  • Family and friends product discounts
  • Office snacks, beers, and regular socials

Please note; this role is covering the overnight shifts (9pm - 7am) on a four day on, three day off rotation.

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Or, know someone who would be a perfect fit? Let them know!

London HQ

Perseverance Works
E2 7NX London Directions info@beryl.cc 020 3196 5244

Working at Beryl

We've worked hard to make our culture one that is positive, relaxed, and incredibly hardworking. We put a real emphasis on growth and personal development, and we encourage learning at every opportunity. 

We understand that there is life outside of Beryl, and we fully support this with flexible working, time off for volunteering and other commitments, and an enhanced parental leave scheme. We celebrate all of our wins, personal and professional.

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