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Customer Support & Operations Executive

Beryl is an exciting new bike share scheme on the verge of launching in Bournemouth, Christchurch & Poole; North East London; and Hereford; with lots more exciting growth plans on the way. We’re now looking to build out our Operations & Support team to keep bikes on the street and our customers on the move!

What will you be doing?

You will be responsible for:

  • Planning daily schedules and operational tasks for the team out in the field
  • Responding to our customers in a polite, courteous manner - always going the extra mile to resolve their question, problem or concern
  • Act as liaison between our customers and the technical team
  • Accurately documenting all interactions across the various schemes
  • Constantly monitoring our live chat and social media platforms for customer interactions
  • Triaging any technical issues and escalating them if necessary
  • Suggesting improvements or suggestions for the product, based on the interactions you’re having with customers

Who are we looking for?

We need someone who:

  • Has 1-3 years customer support or operational experience
  • Can communicate confidently and courteously, both written and over the phone
  • Is able to juggle, and prioritise, lots of different tasks
  • Has experience with data entry/management; keeping records accurate and up to date
  • Is a fast learner and can pick up new technology quickly
  • An interest in cycling would be nice, but not compulsory

What we can offer in return

  • 32 days annual leave (inc.bank holidays)
  • Enhanced parental leave
  • Online perks and discounts
  • Cycle to work scheme
  • Free Santander cycle key
  • Family and friends product discounts
  • Office snacks, beers, and regular socials

Please note; this role is shift based, and will operate on a four days on, three days off model. This will mean some weekend work, and either an early, daytime, or late shift (this will rotate weekly) 

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

London HQ

Perseverance Works
E2 7NX London Directions info@beryl.cc 020 3196 5244

Working at Beryl

We've worked hard to make our culture one that is positive, relaxed, and incredibly hardworking. We put a real emphasis on growth and personal development, and we encourage learning at every opportunity. 

We understand that there is life outside of Beryl, and we fully support this with flexible working, time off for volunteering and other commitments, and an enhanced parental leave scheme. We celebrate all of our wins, personal and professional.

Already working at Beryl?

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