facebook tracking

Customer Support & Operations Executive

Location: Beryl, The Green House, 244-254 Cambridge Heath Road, London, E2 9DA

SMIDSY Ltd T/A Beryl. Company registered in England, registration number: 07831245R.

OUR COMPANY:

Here at Beryl we have a clear vision... to build a better world by getting more people in cities on bikes. Our aim is to be the UK's leading micro-mobility company, delivering financially sustainable shared schemes to UK communities. We care about safety, the environment, and beautiful design.

Headed up by Emily Brooke, the British inventor and entrepreneur known for developing the Beryl (formerly Blaze) Laserlights used for Santander Cycles, our Head Office space is based in Bethnal Green, and is the creative hub of the Brand. It is here that critical product design decisions are made, supported by a best in class Tech Dev Department.

Teams which support the infrastructure of the business also play a key role in our success,  from Operations, Customer Support, Finance and People, to Business Development, Sales and Marketing. Our network of bike workshops are strategically positioned to support our local markets, all underpinned by a dedicated customer service team...

Beryl is growing...fast...and now is the most exciting time to join our team.

THE ROLE:

Responsibilities:

  • Responding to our customers via Intercom live chat, telephone and email in a polite, courteous manner - always going the extra mile to resolve their question, problem or concern
  • Act as liaison between our customers and the on-street team
  • Accurately documenting all interactions across the various schemes
  • Triaging any technical issues and escalating them if necessary
  • Planning daily schedules and operational tasks for the team out in the field
  • Make yourself familiar with our bike lights and provide excellent customer service for our retail customers
  • Suggesting feature improvements for our products based on the interactions you’re having with customers
  • Work with other departments on the development of our systems and schemes

We need someone who:

  • Has 1-3 years customer support or operational experience
  • Can communicate confidently and courteously, both written and over the phone
  • Is able to juggle and prioritise lots of different tasks
  • Has experience with data entry/management; keeping records accurate and up to date
  • Is a fast learner and can understand our technology quickly
  • Able to learn and follow processes
  • Has excellent attention to detail
  • Is interested in career development

Benefits: 

  • Enhanced parental leave
  • 24 days holiday + Bank holidays 
  • Online perks and discounts
  • Cycle to work scheme
  • Monday training with free lunches 
  • Family and friends product discounts
  • Office snacks, beers, and regular socials

Please note; this role is shift based, our hours of operation are 6am-10pm from Monday to Sunday. Each shift is 10 hours long and you will work 4 days every week, having 3 days off. This means some weekend work, and either an early, daytime, or late shift (this will rotate) are involved.

Or, know someone who would be a perfect fit? Let them know!

London HQ

244-254 Cambridge Heath Rd
E2 9DA London Directions info@beryl.cc 020 3196 5244

Working at Beryl

We've worked hard to make our culture one that is positive, relaxed, and incredibly hardworking. We put a real emphasis on growth and personal development, and we encourage learning at every opportunity. 

We understand that there is life outside of Beryl, and we fully support this with flexible working, time off for volunteering and other commitments, and an enhanced parental leave scheme. We celebrate all of our wins, personal and professional.

Already working at Beryl?

Let’s recruit together and find your next colleague.

email
@beryl.cc
Teamtailor

Applicant tracking system by Teamtailor